Return Policy

SHOPPING & FULFILLMENT OF ORDERS 

Please be advised that order payment processing and order fulfillment are facilitated through a 3rd party retailer. 

WHERE WE SHIP TO 

This service may be limited or not available at all in some places due to local law or other restrictions. We ship to all states in the continental US, except for Alabama, Lousiana, Maine, Michigan, Mississippi, Montana, South Carolina, South Dakota, Tennessee, Utah, Vermont, West Virginia, and Wyoming. 

NOTE: ALL SHIPMENTS CONTAINING ALCOHOL REQUIRE AN ADULT (21 YEARS OR OLDER) SIGNATURE UPON DELIVERY! 

Please plan accordingly by entering a shipping address and date that will allow someone 21 years or older to be available in person to sign for the package, and by keeping a valid form of ID on hand. 

Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your gin during normal business hours, we recommend having it shipped to your place of work, or opting to have your shipment held at the nearest FedEx or UPS pick-up location. 

SHIPPING TIMEFRAME & TRACKING 

When your package has been created with a shipping label and has been sent out into the mail stream, you will receive an email notification with tracking information. 

Orders are shipped from fulfillment centers in CA, CT, FL, MA, NY, NJ, and generally take 1-7 business days for delivery when shipped ground. Orders to Oklahoma and Texas may take slightly longer, due to the use of local carriers in those states. An online order can take up to 14 business days to be delivered depending on the carrier and the shipping address. 

If it has been more than three business days and you have not received a tracking email, please contact order@etsugin.com for assistance. 

We recommend that customers place orders early in the week to decrease the likelihood that an order sits in a shipping warehouse over the weekend. 

SHIPPING CARRIERS 

Etsu Gin assumes no liability for product damage due to poor weather during transport or delayed delivery. Please check weather conditions prior to order and ensure that someone will be available to receive your order upon delivery. The most frequent cause of damages is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery. 

CUSTOMER SERVICE AND RETURN POLICY 

If you are not satisfied with your product order, please contact order@etsugin.com to explain the reasons for your dissatisfaction. We do our best to respond to all customer service issues within 24 hours.