Terms & Conditions

In conjunction with our partners, including companies producing goods and services sold through our site and technology platforms, or companies providing services associated with the sale and fulfillment of those products and services (collectively, our “Partners”), we are joint owners of the information collected on this site. We, along with our partners, collect use and disclose your Personal Information (including individuals associated with you, all of whom are referred to as “you” in this Privacy Policy) in the normal course of business for the following purposes: 

  • Providing you with products and services offered on our site which you are interested in; 
  • Determining your location so we know we and our Partners can target shipping and delivering or products to you; 
  • Establishing and maintaining communications with you; 
  • Where you have requested information from us or one of our partners, assisting in the response to your request for information; 
  • Responding to your inquiries about purchases, accounts and other services; 
  • Marketing our goods and services to you 
  • Processing transactions through service providers; 
  • Meeting legal, security, processing and regulatory requirements; 
  • Protecting against fraud, suspicious or other illegal activities; and 
  • Compiling statistics for analysis of our sites and our business. 

COLLECTION OF INFORMATION 
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request.  

COOKIE/TRACKING TECHNOLOGY 
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. 

DISTRIBUTION OF INFORMATION 
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. 

COMMITMENT TO DATA SECURITY 
Your personally identifiable information is kept secure. Only authorized employees, agents and partners (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. 

PRIVACY CONTACT INFORMATION 
If you have any questions, concerns, or comments about our privacy policy you may contact us at orders@etsugin.com. 

 

Terms of Service 

THE SALE OF ALCOHOLIC BEVERAGES 

All orders are fulfilled by licensed retailers which sell alcoholic beverages. Neither those licensed retailers nor Etsu Gin (or BBC Spirits) sell alcohol to persons under the age of 21. By using this site you swear and affirm and represent to us that you are over the legal age required to buy alcoholic beverages and products and YOU ARE PURCHASING SOLELY FOR (i) SELF CONSUMPTION OR (ii) GIFTING TO A PERSON IN THE U.S. WHO IS AT LEAST 21 YEARS OLD. YOU ALSO AFFIRM THAT THE STATE IN WHICH YOU ARE ORDERING AND THE STATE TO WHICH YOU ARE ASKING US TO DELIVER PERMIT THE SALE AND DELIVERY. 

We will rely upon the foregoing representations, and if we are held liable in the event that your representations are not true, and in such case, you hereby agree to indemnify us and/or reimburse us and the retailer(s) that sold the alcohol products and be responsible for all costs, expenses (including legal fees) and damages we and the retailer(s) suffer or incur. 

All orders placed on the https://shop.etsugin.com site are subject to acceptance and shipment by a licensed liquor retail store in our network, and no order is deemed to be accepted by such licensed liquor store until the order is shipped by the retailer. Pursuant to applicable laws and regulations, the liquor store may refuse to accept or fulfill your order for any reason, including, among others, the occurrence of a technological mistake or “glitch” in the transmission of pricing to the customer over the https://shop.etsugin.com site. Therefore, no contractual or other obligation to sell and ship the bottle(s) ordered via the https://shop.etsugin.com platform attaches or is final or binding on the licensed retailer unless and until a licensed retailer accepts and ships the order to the you (or the intended recipient, even if your credit or debit card is authorized or actually charged at the time of order placement or thereafter; in the event of that situation, the customer’s credit or debit card shall be credited back in full. 

By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from the licensed retailer is at least 21 years old. You also agree that you are not permitted to resell alcohol purchased. If you cannot make these affirmations and representations or you do not agree with all of these conditions of use, you are not to use this site. 

RETURNS 

All sales are final and returns and exchanges are not accepted. 

MISSING, INCORRECT, OR DAMAGED GOODS 

If you receive your order and it has been damaged during shipment, the goods you received does not match your order, or there is anything missing from your order, email us at orders@etsugin.com within 3 days of receiving the shipment. You must include a description of the damages or missing items and include pictures.  

FAILURE TO DELIVER 

If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for you order upon deliver, email us at orders@etsugin.com.  If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and a $20 restocking fee.  

REFUNDS AND EXCHANGES 

We only replace or refund items if they are defective or damaged. If you need to return a defective or damaged item, send us an email at orders@etsugin.com. Once your return or damaged or defective goods is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We do not accept exchanges.